Department of Justice

Info for Visitors, Family and Friends of Inmates

Whitehorse Correctional Centre

Communicating with an Inmate

Inmates have the right to communicate with their families and friends as well public officials, the courts and their lawyers.


  • Inmates can send up to 7 letters per week and receive an unlimited amount of mail
  • Inmates are not allowed to correspond with anyone they have been ordered not to contact by the court


Incoming and outgoing mail is inspected for money, personal property or contraband. Money will be deposited in the inmate's trust account. Contraband or personal property will be confiscated and/or returned to the sender.

The Superintendent may authorize a staff member to read correspondence if there are reasonable grounds to believe the correspondence:

  • contains plans for sending contraband in or out of the Centre
  • contains plans for a criminal act
  • contains information affecting the security of the Correctional Centre or the safety of any individual

The reasons for reading the correspondence will be recorded and the will be inmate notified.

Privileged correspondence will never be opened (Lawyer, Director of Corrections, MP, MLA, Ombudsman, etc).

Subscriptions and Books

Inmates may subscribe to and receive books and magazines that are legally available and do not jeopardize the security of the Correctional Centre.

The following material is not permitted:

  • detailed information on making weapons or committing criminal acts
  • material that promotes genocide or hatred of any identifiable group
  • sexually oriented material involving violence or children
  • material that promotes tattooing


  • Inmates may use the phones in the living units from 09:30am to 10:00pm seven days a week
  • Inmates cannot receive incoming telephone calls
  • The best way to get a message to an inmate is to drop off a note or to write them a letter (exceptions for family emergencies)

The Correctional Centre has installed a secure inmate telephone system that balances the rights of inmates with the need to protect victims of crime and prevent illegal activities.

The phone system will:

  • Give individuals the choice of whether to speak with an inmate - calls from the Correctional Centre will be identified and those receiving a call can choose whether to accept, deny or block the call.
  • Protect vulnerable individuals from further victimization - individuals can have their number blocked if they do not want to receive calls from the Correctional Centre or from a specific individual.
  • Prevent illegal activities being conducted from the Correctional Centre - all public calls will be recorded and with reasonable cause, can be reviewed by Corrections.
  • Respect the rights of inmates - legal and other privileged calls will be made from a separate phone and will never be recorded.

How can I add money to an inmate’s phone account?

  • Deposit money to the inmate’s trust account
  • Deposit money to the inmate’s phone account through the WiMactel’s customer service line. You can choose which phone numbers the inmate can use the money to call.

How do I get my number blocked?

  • When you receive a call from the Correctional Centre you have the option of blocking all future calls through an automated system.
  • You can also pre-emptively block your phone number(s) by calling the WiMacTel customer service line or Victim Service can help you.

How do I unblock my number?

  • If you choose to unblock your number you can call the WiMacTel customer service line.
  • Phone numbers for court ordered no contact orders will not be unblocked without verification that the order has been lifted.

Will an inmate know that I have blocked or declined their call?

  • The inmate will not know that you have chosen to decline or block the call, they will hear an automated message saying “Your call was not connected.”

How much do collect calls cost?

  • Collect calls cost $1.85 per 20 minute phone call.
  • Long distance collect calls cost $1.50 connect fee plus $0.30 per minute

Will my conversations with an inmate be recorded?

  • All public calls except legal and other privileged calls are recorded and may be monitored.
  • The call recordings will only be monitored if Corrections believes the inmate is involved in illegal activities, harassing others, or participating in an activity that may jeopardize the security of the Correctional Centre.
  • If you receive a threatening call from the Correctional Centre, you can report it and that recording can be used as evidence. To report a call, contact the Whitehorse Correctional Centre.


Questions or requests related to phones
WiMacTel Customer Service Line – 1-855-683-8105
Whitehorse Correctional Centre – 867-455-2900
Victim Services – 867-667-8500

Inmate mailing address
c/o Whitehorse Correctional Centre
25 College Drive
Whitehorse, Yukon, Y1A 5B6