Department of Justice

Whitehorse Correctional Centre

Inmate Phone System

The Whitehorse Correctional Centre has installed a secure inmate telephone system that balances the rights of inmates with the need to protect victims of crime and prevent illegal activities. The cost-effective system is paid for by inmate user fees and includes a number of features that will increase public safety and empower victims of crime:

The phone system will:

  • Give individuals the choice of whether to speak with an inmate - calls from the correctional centre will be identified and those receiving a call can choose whether to accept, deny or block the call.
  • Protect vulnerable individuals from further victimization - individuals can have their number blocked if they do not want to receive calls from the correctional centre or from a specific individual.
  • Prevent illegal activities being conducted from the correctional centre - all public calls will be recorded and with reasonable cause, can be reviewed by Corrections.
  • Respect the rights of inmates - legal and other privileged calls will be made from a separate phone and will never be recorded.

Frequently Asked Questions

How can I add money to an inmate’s phone account?

  • Family members or friends can deposit funds into an inmate’s correctional centre account which can be transferred into the inmate’s phone account.
  • You can also deposit funds via WiMactel’s customer service line for prepaid collect calls to phone numbers of your choice.

How do I get my number blocked?

  • When you receive a call from the correctional centre you have the option of blocking all future calls through an automated system.
  • You can also preemptively block your phone number(s) by calling the WiMacTel customer service line or Victim Service can help you.

How do I unblock my number?

  • If you choose to unblock your number you can call the WiMacTel customer service line.
  • Phone numbers for court ordered no contact orders will not be unblocked without verification that the order has been lifted.

Will an inmate know that I have blocked or declined their call?

  • The inmate will not know that you have chosen to decline or block the call, they will hear an automated message saying “Your call was not connected.”

How much do collect calls cost?

  • Collect calls cost $1.85 per 20 minute phone call.
  • Long distance collect calls cost $1.50 connect fee plus $0.30 per minute

Will my conversations with an inmate be recorded?

  • All public calls except legal and other privileged calls are recorded and may be monitored.
  • The call recordings will only be monitored if Corrections believes the inmate is involved in illegal activities, harassing or causing harm to others, or participating in an activity that may jeopardize the security of the correctional centre.
  • If you receive a threatening call from the correctional centre, you can report it and that recording can be used as evidence. To report a call, contact the Whitehorse Correctional Centre.


For Questions Please Contact

  • WiMacTel Customer Service Line – 1-855-683-8105
  • Whitehorse Correctional Centre – 867-455-2900
  • Victim Services – 867-667-8500